Most people like to talk, but few people like to listen. (21) listening well is a rare talent that everyone should treasure. Because they hear more, good listeners (22) to know more and to be more sensitive to what is going on around them than other people. In addition, good listeners are inclined to accept or tolerate (23) to judge and criticize. Therefore, they have (24) enemies than other people. (25) , they are probably the most loved of people. However, there are (26) to that generality. For example, John Steinbeck is (27) to have been an excellent listener, yet he was hated by some of the people he wrote about. No doubt his ability to listen contributed (28) his capacity to write. (29) , the results of his listening did not make him popular. Thus, (30) on what a good listener does, he may become either popular or disliked in his lifetime.
21