Guest: My name is Hagen. I’m in room 229. This morning I (16) at 6 o’clock by a telephone call that wasn’t for me. Now this is the second time this (17) . It’s just not good enough! The call was for a Mr. Haugen! Don’t you people listen!
Receptionist: I’m (18) terribly sorry, Mr. Hagen. I will inform the early morning supervisor. She will ensure it doesn’t happen again.
Guest: Well, I hope not! Also, I received this FAX this morning. I’ve only got the first two pages. (19) should be four more. Didn’t anyone check? This is a very important document!
Receptionist: I (20) apologize, Mr. Hagen. I’ll check the FAX office right away. Could I have those two sheets, please?
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